I have thirty plus years of experience in banking analytics, business intelligence and process improvement providing consultancy services to various MNCs in India and travelled across the globe to US, UK and Europe.After retirement from active professional work, I started writing poems on business subjects and released books. The first book was titled ‘business poems by nagendra bharathi ‘and available as eBook in Amazon. The second book was titled ‘business intelligence 1.0 ‘available as eBook in Amazon. . The third one was ‘Financial Intelligence 1.0’. All are kindle versions and available at Amazon.This is my fourth book covering the aspects of process management in simple poetry format. As these poems are written during various years, some of these ideas might not look relevant now, but enjoy the poetic aspect of those ideas. As these poems cover the basic concepts of process intelligence, I have titled this book as Process Intelligence 1.0 – (Nagendra Bharathi’s business poems – Collection 4).Enjoy the melodies of process intelligence expressed in these poems. You can send your comments on this book to my email at knbharathi@yahoo.com. All the best.Thank youNagendra Bharathi MBA, CAIIB, PMP, ITIL (foundation), PGDCA